Bloomingdales is hosting a friends and family event from April 23rd to April 26th. The discount throughout much of the store will be 20%. Presale is already in progress.
Usually Chanel participates in friends and family with a gift card incentive. For example, spending $500 earns you a $100 gift card and spending $1000 earns you a $200 etc. We hear that preselling for Chanel was crazy and 90% of the stock room is filled from floor to ceiling.
However, Chanel customers-to-be were blindsided when they received the following information from their sales manager:
Good afternoon Ladies & Gentlemen,
I hope you all had a wonderful holiday weekend.
I am very saddened to have to write to all of you, to notify you that Chanel has decided to withdraw from the friends & family event here @ Bloomingdales. The EGC offer no longer stands valid. We have tried to arrange compensation for those of you that were already promised an EGC, but sadly there is nothing they will allow us to offer to you.
For those of you that have already placed orders/requests, please note: they will be voided, unless you call or reply to keep them active.
Again, i am so very sorry for the misleading information. We were told early on that the offering would be the same as years past, but upon revision, Chanel decided that this promotion was not appropriate for their brand.
I thank you all (as always) for your business.
If I may answer any questions, please feel free to reply, or to call our handbag boutique.
CHANEL Shoppe Manager
Who do you think are more upset: the disappointed customers or the commissioned sales people?